Overview

At AlphaGen, we want you to feel confident in your learning journey. This policy explains how refunds work for course purchases and subscriptions on our platform.

Eligibility for Refunds

  • Refund requests must be submitted within 10 days of purchase.
  • Refunds are only available if you have not completed more than 30% of the course content .
  • Subscription plans can be canceled at any time, but refunds for partial billing periods are not guaranteed unless required by law.

Non-Refundable Cases

  • Courses or content that has been fully completed.
  • Access granted through a free trial or promotional offer.
  • Requests submitted after the eligibility window has passed.

How to Request a Refund

To request a refund, please contact us at rgied@iss.com.eg with your account details and course name. Our team will review your request and respond within 2 business days.

Approved Refunds

Once approved, your refund will be processed back to your original payment method within 7 business days, depending on your bank or payment provider.

Need Help?

If you have any questions about this policy, contact us at rgied@iss.com.eg we’re happy to help.